Accessibility

• What medical attention is available at Terminal 4?

  There is no medical facility at T4; we rely on local Port Authority Police for all emergency response situations. In the event of an emergency a T4 employee will contact emergency personnel.

• What mobility services are available at Terminal 4?

  Contact airline for assistance.

• What additional accommodations are provided to people with disabilities?

  Our accessibility program provides personal service to arriving customers with invisible disabilities including Autism. Please submit your request on our Contact page.

  We are proud to offer complimentary Aira Access to our blind or have low vision customers. Through Aira Access, customers can use a smartphone app to connect with an agent, who uses the video stream from the phone’s camera, GPS, and other web data to provide visual descriptions on demand. Learn more on the Aira website.

  TSA Cares is available for passengers or their loved ones who may need extra support.  Passengers can call the toll-free number for TSA Cares at 1-855-787-2227 before traveling to address questions about screening policies, procedures, and what to expect at the security checkpoint. For More information visit the TSA website.

  For accessibility services at JFK Airport, visit the JFK website.

• Are wheelchairs available?

  We recommend that you contact your airline in advance of your flight to make arrangements for a wheelchair or any other assistance that you may require at T4. You may also want to refer to Accessibility Services at Airports for additional information.  

• Are there any restrictions on use of my motorized wheelchair or scooter?

  You may use your motorized wheelchair or scooter throughout T4, which is equipped with ADA-compliant restroom facilities, water fountains, and relief areas for service animals. The AirTrain is also fully compliant with ADA requirements.